Vaishali Borade is like a lot of ASHA workers who have to run a household on her subpar “honorarium” as a “volunteer”. You would think that being not designated a government employee despite a tremendous workload would give her the latitude to supplement her earnings with other gigs. After all, she has a sick spouse and a disabled child to provide for.
In fact that is precisely what Vaishali was doing till three months ago. She would go home by 5 pm and then work for an hour as a cook in two households. Around 8 pm she would set up a pop up vada pav stall in the neighbourhood. But in January this year, she had to put a stop to all her extra earnings. For, the Chhatrapati Sambhajinagar city municipal commissioner had introduced a private attendance app Hajeri (meaning attendance) that she, like all ASHA workers in the city, had to mark with photographic evidence of being at work — thrice a day.
To mark attendance, ASHA workers have to now login to the app, select the date and upload a photograph. It requires continuous access to the phone’s files, photos, camera and location.
“We have to mark our attendance in the morning around 9 am, in the afternoon around 2 pm and in the evening around 5-5:30 pm. We have to stay present for a minimum of eight hours. If we do the first attendance at 9:30, we have to wait till 5:30,” said Manasi Vetakar, an ASHA workers’ union leader from the city.
Vaishali can no longer make it to her cooking jobs or manage her vada pav outlet. And to make up for lost earnings, she works the entire night as a nursing attendant, reaching home at the crack of dawn to start the tedium all over again.
The app raises several questions, not the least of which is why volunteers should be expected to clock in office hours. Equally distressing is the fact that the app and its demands are an invasion of the workers’ privacy and one they cannot say no to for fear of losing their jobs.
This is not the first time an app has been introduced to surveil ASHA workers. In May 2021, the Haryana government made ASHA workers install an app called Shield360, intended to monitor daily targets. But the app went beyond and had provisions to monitor real-time movements of ASHA workers and their usage of other apps and the internet. It also allowed officials to remotely add, delete or update any information or mobile applications on the phones.
The app was discontinued after protests from ASHA workers in the state.
Digital solutions to monitor and track workers has been a growing trend in India. In 2020, at least seven municipal corporations in the country had introduced GPS-enabled tracking devices for sanitation workers. One of the main problems with such tech interventions is information asymmetry, said experts. There is a clear power imbalance between the surveillant and the person being surveilled and this power differential makes free consent impossible.
The ASHA workers in Sambhajinagar told our reporter Shreya Raman that they have not received any information on how the data collected from their phones will be processed, who will have access to the data and what kind of pay cuts or consequences they will have to face for not marking the attendance in the application.
A day after we published the story, the municipal commissioner G Sreekanth spoke to us over the phone.The commissioner reasoned that ASHA workers are paid a fixed honorarium and hence they must be monitored. “Yes, they are not regular employees. They are paid a fixed honorarium even if they don’t do anything. [Since] they are paid an honorarium, there should be an action”, he told us.
Read our story here.